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SUCCESS STORY

West Midlands Ambulance Service

“We wanted something that engages staff but also provides interactive means.”
Ben Pallante
HART Support Manager
West Midlands Ambulance Service
Midlands Ambulance
Customer
About
The West Midlands Ambulance Service University NHS Foundation Trust serves a population of 5.6 million people across 5,000 square miles. Their coverage area includes Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham, and Black Country conurbation. Serving the second-most diverse region of the UK after London, the Trust takes great pride in listening to its community to better provide a wide range of transport services.
MARKET
Medical Transportation
Echosystem Solution
PointSolutions

Vital Training Can Still Be Interactive, Engaging, and Fun

West Midlands Ambulance Service Hazardous Area Response Teams (HART) are comprised of highly-trained personnel specialising in providing ambulance response in complex and high-risk situations. All members undergo an intensive 3-month training programme and complete a 7-day knowledge checker and refresher every 2 months thereafter. The company trusts Echo360 to give this training in fun, interactive ways that will help people remember what they’ve learned and make sure they’re ready for anything they might face in the field.

West Midlands Ambulance Service Hazardous Area Response Teams (HART) are comprised of highly-trained personnel specialising in providing ambulance response in complex and high-risk situations. All members undergo an intensive 3-month training programme and complete a 7-day knowledge checker and refresher every 2 months thereafter. The company trusts Echo360 to give this training in fun, interactive ways that will help people remember what they've learned and make sure they're ready for anything they might face in the field.

Echo360's e3 Formula in Action

The West Midlands Ambulance Service needed a paperless and intuitive training tool that wouldn’t break the budget, and PointSolutions delivers on all three counts. Trainees can participate with clickers, smart devices, or via browser for maximum flexibility.

Equity

HART teams have 10 staff on hand at any given time, and PointSolutions allows all of them to train at the same time. Furthermore, PointSolutions meets or exceeds all WCAG (Web Content Accessibility Guidelines) recommendations to ensure training is available to everyone, regardless of sensory impairments or other learning differences.

Engagement

West Midlands Ambulance Service employees love the gamification elements of PointSolutions. They enjoy competing with colleagues for badges, points, and certificates. This competition encourages team members to engage in training and take it seriously, not as something to check off of a list because they have to.

Evidence

Water cooler talk doesn’t always revolve around work topics, especially dry topics like training. But since PointSolutions was chosen, the West Midlands Ambulance Service finds that employees talk about training on their own a lot more often.

3 Key Takeaways

Training on the Go

Since HART personnel respond to complex, high-risk situations, they need access to training materials at all times. PointSolutions works perfectly on mobile devices, so team members can access and review content whenever they need to on trusted devices.

Assessment Aid

The West Midlands Ambulance Service uses PointSolutions to administer exams during training packages, giving instructors real-time insight into how trainees are faring. People who are falling behind can be found and helped before a simple misunderstanding turns into something bigger.

Understand Your Needs

The West Midlands Ambulance Service conducted thorough research including a deep analysis of what they were looking for before choosing PointSolutions. Once they had a price point and feature list to focus on, the Trust joined many other European companies in choosing Echo360 for all of their interactive training needs.
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