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Learning in the Flow of Delighting

Training the best for your guests

Echo360 helps equip hospitality frontline employees to provide expert, exceptional service wherever guest experiences are essential. From customer communication to conflict resolution, individually or in teams, the EchosystemTM can deliver it all

Improve Hospitality Employee Efficiency and Productivity

Empower Your Frontline Staff With the Right Training

Your hospitality frontline workers are the face of your business. Ensure that they have the necessary skills and knowledge to provide exceptional service with our onboard training solution. Empower your team to deliver unforgettable guest experiences every time.

Retain Top Talent and Save on Turnover Costs

High employee turnover can be a costly problem for your hospitality franchises. This is where our hospitality frontline employee training solution factors in. Drastically reduce hospitality employee turnover and improve employee retention rates. Retain your top talent, save on the costs of rehiring and training, and create a positive work culture that attracts new employees.

Streamline Your Hospitality Employee Training With a Single Source of Truth

Don’t waste time searching for scattered training materials. With our hospitality employee training solution, you can access all the learning and development materials you need in one place. Streamline your employee training process and ensure consistency across your team. 

Leading Hospitality Companies Choose Echo360

Major Hospitality Brands Choose Echo360

Give your team the skills they need to create exceptional guest experiences with our hospitality employee training solution. From customer service to communication, our hospitality employee training and development solutions cover all the essential topics to help your staff excel and take your hospitality business to the next level. 

Reducing Turnover

Within the hospitality industry, high employee turnover, seasonal hiring, and expansion to new locations demand a streamlined onboarding process. Adopting a modern, digital authoring solution can trim onboarding time and expenses, while simultaneously boosting productivity and staff contentment. 

Mission-Critical Communication

Emergency situation across all the hospitality franchises? No worries, as with EchoInk’smission-critical communication capabilities your leadership will be able to distribute that critical information to all necessary parties in the organization. 

Extended Enterprise

Empower franchisees and partners with the necessary tools to successfully perform in their roles, and measure the effectiveness of all the extended enterprise systems in one single source of truth. 

Employee Enablement

You always want your hospitality employees to feel empowered in their various roles. EchoInk’s solution gives you the ability to provide real-time feedback to employees in the flow of work and provide that constructive criticism that leads to employee growth and development. 

Create engaging corporate training programs.

With EchoAuthor’s Knowbly, courses created for online or in-person training are vibrant. And Echo360’s multimedia and live discussion features turn mundane tasks into engaged experiences. Thanks to live response technologies across the EchoEngage toolset like EchoPoll and Point Solutions, you can assess the effectiveness of your training modules and adjust them as necessary.

Compliance can be engaging, too.

Employees need compliance training for a variety of reasons. It may be dictated by union agreements or industry regulations. It’s often critical to the safety of employees and consumers, but it doesn’t need to be difficult or dour. EchoEngage solutions like EchoPoll and EchoExam’s EchoExam can track training progress and provide clear proof of completion. Deliver required training and prove retention of the essential principles from the Echosystem.

Why employee compliance counts.

Non-compliance is expensive, but staying compliant is often challenging. The average annual cost for companies that experience non-compliance issues is about $14.82 million. Still, only 12% of companies nationwide have an advanced compliance and ethics training program. The Echosystem makes compliance training easier and more engaging.

Empower your team for success.

Millennials and Gen-Z employees prefer more collaborative working environments and self-directed upskilling programs. With EchoEngage solutions like EchoPoll, your learners choose from available courses relevant to their goals. They can take courses that interest them and follow their own path up the corporate ladder.

Creating a learning culture.

Businesses that encourage a strong learning culture enjoy higher employee engagement and retention rates. It’s around 30-50%  higher than those that don’t. With EchoEngage solutions like EchoPoll, you put learning in the hands of each employee. Whether your employees are seeking nurse training and education, resident training, or another kind of certification, engaged employees in the trenches make it happen with the right training using the Echosystem.

Reskilling your workforce

Continuing education and opportunities to advance within the workplace attract the best employees. Offering career training and development would keep 86% of millennials from leaving their current position. Putting time and energy into continuous learning improves job satisfaction and employee retention. With EchoAuthor’s Knowbly, you can create customized training programs empower employees to follow their optimal career path.

Best-in-class solutions powered by Echo360.

The EchosystemTM is the world’s first and only Learning Transformation PlatformTM (LTPTM) , powered by an interoperable yet modular end-to-end suite of solutions that enable transformative learning experiences grounded in principles of equity, engagement, and evidence:

EchoInk delivers a best in class content authoring capability for both corporate and institutional learners and transforms instructional/training material and subject matter expertise into dynamic content and courses that capture attention, increase engagement, and deliver measurable, reportable outcomes.

Industry leading video creation, capture, and management platform that provides the most advanced features of editing, curation, and publication on the most reliable and scalable platform worldwide.

EchoPollTM is a next generation polling and engagement solution, and the leader at capturing and keeping learner attention by integrating sophisticated social learning approaches and response tools to increase learner engagement 7x. 

PointSolutions is a formative assessment solution that pioneered learner response technology for both online and offline use. It delivers gamification functionality that keeps learners engaged while boosting knowledge retention of concepts. 

Building on a 20+ year history of customer and publisher loyalty, EchoExam delivers the fastest and most flexible, multi-modal, secure, and interoperable test generator for education and business, with superior customization and analytics.

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