Episode

Training the Frontline: How Jack in the Box Keeps Learning Fast, Engaging, and Effective

14:33

Guest

Lisa McClure

Senior Manager of Restaurant Training

Overview

Hear from Lisa McClure, Senior Manager of Restaurant Training at Jack in the Box, shares how her team creates impactful learning experiences for frontline employees, balances engagement with performance outcomes, and uses technology, AI, and data to support a constantly evolving workforce.

What You'll Learn

Learn why successful frontline learning must be concise, easy to access, and built for employees who are constantly on the move rather than sitting at a desk.
Discover strategies for onboarding new employees, supporting experienced team members, and preparing restaurant teams for frequent product launches and operational updates.
Explore how Jack in the Box uses engaging content, selective AI adoption, learning analytics, and field feedback to drive both learner engagement and business performance

Training the Frontline: How Jack in the Box Keeps Learning Fast, Engaging, and Effective

Lisa McClure

Overview

What You'll Learn

Engage everyone, anywhere, with the most comprehensive platform for content creation, video recording and streaming, video content management, audience engagement, summative assessment, and analytics.