How Yuki Scales Product Training with Live + Digital Learning Using Echo360
21:56
Guest
Luc Swaan
Learning & Development Specialist
Overview
This episode features Yuki’s Learning and Development Specialist, Luc Swaan, sharing how he blends live training, digital learning, and user‑centric content design to help accounting teams adopt complex software efficiently and confidently.
What You'll Learn
How Yuki blends live and digital training to create a scalable onboarding experience that supports both high‑touch relationship building and flexible, in‑the‑flow learning.
How Luc designs training content for different learning styles, using video, transcripts, step‑by‑step visuals, and modular digital materials to accommodate user needs.
How data and real‑time behavior insights shape future learning strategies, from tracking engagement with content to envisioning deeper analysis of actions taken inside the software.
