About Echo360

Reston, VA

At the Reston office, you’ll be joining a talented group of engineers building Echo360’s media capture and processing systems. As a Software Engineer on the Capture Team, you will work on products from inception, through development, and ultimately to testing and release. Being a relatively small team, you will have the freedom and opportunity to help direct the shape and evolution of our technical architecture.

At Echo360 we are developing a culture and set of core values designed to enable our engineers to build the best technology possible. We value productivity over process, but never at the expense of quality. We obsess over code quality, test coverage, and peer review. These methods allow Echo360 to develop industry-leading solutions while competing with companies that have much larger engineering teams.

We’re looking for talented engineers with the ability and desire to learn to work on multiple layers within a system. Our team covers everything from desktop applications to web-scale device management and media processing. A healthy obsession for scalability and reliable systems processing problems doesn’t hurt. Flexibility and willingness to work on various aspects of a feature and with various technologies and platforms is a must.

We use GitHub and its pull request process for source control and Atlassian JIRA for managing our agile process. We all have opinions on how to improve education…..help come make these ideas a reality. At Echo360, the products you develop will help millions of students at hundreds of colleges and universities across the world.

Reports to: Principal Software Architect

• Build desktop and service-level client applications on Mac and Windows for reliably streaming, capturing, and uploading media
• Develop scalable systems that can perform custom processing of hundreds of thousands of hours of audio/video content weekly
• Develop microservices for managing tens of thousands of devices in real time
• Lead the resolution of complex, multi-faceted problems within the team
• Actively and productively contribute to the full Agile process
• Constantly cross-train, learn new technologies, and contribute ideas to the team
• Build high-quality deliverables (code, test, hardware, schemas) quickly with minimal direction
• Think creatively and lead the resolution of problems facing the team

• Bachelor’s degree (preferred)
• 6+ years related professional experience in software engineering
• Hands-on work experience with video tools/frameworks such as ffmpeg, DirectShow, Windows Media Foundation, Mac CoreVideo/Video Toolbox
• Strong experience with C/C++
• Experience with other languages, especially C#, Objective-C, Go programming language, or Scala is a plus
• Experience with AWS data services also a plus
• A passion for learning new languages and technologies and building scalable and reliable systems
• Outstanding verbal and written communications skills
• A well-organized self-starter

Echo360 helps higher education, companies and professional associations improve student success by driving deeper engagement with classroom and event content. Echo360 combines the industry-leading video platform with engagement tools, assessment and analytics to generate improved learning outcomes during class sessions and provide students 24/7 access to classroom discussion, presentation materials, and the recorded lecture itself. Our employees take pride in their consistent application of innovation and best practices and their ongoing dedication to the highest standards of software quality.

Echo360 is an equal opportunity employer. We encourage all qualified and motivated individuals to apply.

London area, United Kingdom

Echo360’s UK team is seeking to hire an enthusiastic, highly motivated engineer. The successful candidate will work closely with the sales team, engineers and resellers in the region to assist prospective and current customers. They will be responsible for monitoring the success of customers, identifying those who would benefit from increased attention, and working with them to improve their Echo360 experience.

They must possess strong technical skills, written and oral communication skills, and the ability to work effectively with people in a wide variety of situations. The ideal candidate would have a strong enterprise software background or would have worked in a university setting with course management and lecture capture technologies.

Reports to: Manager, Solutions Engineering

• Provide customers with remote and on-site technical support and consultation
• Work with individual sales team members to fully understand the learning goals, teaching requirements, and objectives of Echo360’s prospective and current customers in the region
• Participate in Echo360 presentations/demonstrations to prospective and current customers
• Provide training for new and current customers on best practice use of Echo360 solutions
• Some travel within the UK and International required (less than 50% overall).

• To be successful in this role you must be thoroughly comfortable with the Linux, Windows and Macintosh operating systems and their operation in a large scale environment. Other desired qualifications include:
• University degree or equivalent, alternatively work related experience in an IT support role
• Strong Unix/Linux and Windows skills
• Understanding of Virtualisation Technologies
• Understanding of Cloud services
• Ability to configure and perform troubleshooting for basic networking connectivity
• Knowledge and experience in one or more of the following areas: flipped classroom, mobile learning, student engagement, distance learning, learning design, blended learning, learner analytics
• Practical experience in an academic institution working with relevant educational technologies in a role providing pedagogical advice and support to end-users
• Strong written and oral communication skills to effectively communicate with customers, manage clients’ expectations through issue resolution process, collect technical and workflow information, and deliver solutions to customers, and resellers
• Understanding of Windows and Linux file systems, file permissions and disk management, including network attached storage mechanisms and remote file system management protocols
• Ability to participate in rotating on-call duty (requiring 24/7 availability for urgent support issues)

Echo360 helps higher education, companies and professional associations improve student success by driving deeper engagement with classroom and event content. Echo360 combines the industry-leading video platform with engagement tools, assessment and analytics to generate improved learning outcomes during class sessions and provide students 24/7 access to classroom discussion, presentation materials, and the recorded lecture itself. Our employees take pride in their consistent application of innovation and best practices and their ongoing dedication to the highest standards of software quality.

Echo360 is an equal opportunity employer. We encourage all qualified and motivated individuals to apply.

Reston, VA

The Customer Support Specialist will work in our Continuing Education group (Astute Technology) to provide end-user and direct client support for our healthcare associations and non-profit clients. The Customer Support Specialist interfaces with customers via telephone and email to provide assistance, troubleshooting, training, and best practices for eLearning software products. This position will ensure a high level of end user and customer satisfaction by providing high quality issue resolution within the established response time intervals and service level standards.

Reports to: VP-Medical Partnerships, Continuing Education

Customer Support

• Provide primary telephone and email technical support response for end users who are health care professionals, and direct client support
• Provide both Tier 1 and Tier 2 level support
• Liaison with Engineering to verify reported bugs, test fixes and patches, and test bug fixes and patches
• Use Zendesk or Desk.com, Basecamp and Jira during support activities
• Support a range of clients with different software products and configurations
• Perform basic system administration to troubleshoot issues and fix end-user requests

Marketing and Client Activities

• Draft user instructions and sales emails, and submit blasts using an email marketing engine
• Run sales and user reports using our in-house media store to create reports and email lists for clients and internal uses
• Assist in QA testing of new software releases and features

• Bachelor’s degree in Business, Communications or Marketing
• 3+ years Customer Support experience for software and technology products
• 2+ years interacting directly with customer management
• Experience with multimedia and online education and/or marketing is a plus
• Experience with testing and proactively discovering bugs
• Strong background in Internet based software applications
• Strong written and oral communication skills to effectively communicate with customers, manage clients’ expectations through issue resolution process, collect technical and workflow information, and deliver solutions to customers and end users
• Excellent problem solving skills with high attention to details and good follow through
• The ability to prioritize client and end user issue resolution
• A strong multi-tasker under time constraints
• Proficiency with PC/Microsoft environment and Microsoft Office tools including PowerPoint, Word and Excel
• Knowledge and understanding of both PCs and Macs, as well as Internet Explorer, Mozilla Firefox, Google Chrome, Edge and Safari Internet browsers
• Background in healthcare or nonprofit associations is a plus

Echo360 helps higher education, companies and professional associations improve student success by driving deeper engagement with classroom and event content. Echo360 combines the industry-leading video platform with engagement tools, assessment and analytics to generate improved learning outcomes during class sessions and provide students 24/7 access to classroom discussion, presentation materials, and the recorded lecture itself. Our employees take pride in their consistent application of innovation and best practices and their ongoing dedication to the highest standards of software quality.

Echo360 is an equal opportunity employer. We encourage all qualified and motivated individuals to apply.