Are you ready to transform education?
While finding employees who meet the specific requirements of a job is important, our team shines because of a shared set of highly-regarded personal characteristics. At Echo360 we are:
To apply for any of the positions listed here please forward your resume and cover letter to HR@echo360.com and include the job title in the subject line. No agencies please. For US-based positions, candidates must be local and eligible to work in the United States for any employer.
Echo360 is proud to be an EOE/M/F/V/D employer.
Company Overview
Echo360 helps higher education, companies and professional associations improve student success by driving deeper engagement with classroom and event content. Echo360 combines the industry-leading video platform with engagement tools, assessment and analytics to generate improved learning outcomes during class sessions and provide students 24/7 access to classroom discussion, presentation materials, and the recorded lecture itself.
Position Summary
The Customer Success Manager (CSM) leads primary account and relationship management after the initial sale of Echo360 products and services. The CSM coordinates all post-sale on-boarding activity and works closely with colleagues to drive adoption and overall customer success with Echo360.
The CSM will focus on faculty adoption of the Echo360 active learning platform as the key driver of customer satisfaction and renewal of Echo360.
Primary CSM metrics include:
1. Managing and maintaining existing account relationships, increasing adoption and growing the use of Echo360 within the Institution
2. Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the region
3. New Customer onboarding and planning to drive successful implementations meeting customer expectations for production use of Echo360
This is a territory role handling the West region of North America in partnership with a territory team including the Manager of Academic Partnerships (MAP), Deployment Engineer (DE), and Technical Support Engineer (TSE). This territory covers the western United States from Texas to the Dakotas and all states west. This role is based within the assigned territory with an expectation of significant travel to higher education customer campuses within the territory and to other Echo360 and industry events as required.
Location: Preferably, the Customer Success Manager role for this region will be based in New England or New York preferred (remote).
Reports to: VP, Customer Success
Primary Responsibilities:
• Drive greater customer experience through initiatives relating to onboarding, adoption, customer satisfaction, and renewal
• Expand existing user groups within the institution and drive best practices for existing users
• Develop and curate references within the existing customer base creating a string referential base within the territory
• Collaborate with field-based Manager of Academic Partnerships (MAPs) to define and execute joint plans to achieve quarterly and annual team bookings quotas
• Collaborate with Technical Support team to resolve support issues
• Translate education market requirements — including initiatives to enhance teaching and learning before, during and after class, trends into sales opportunities
• Conduct online and onsite presentations
• Conduct awareness events including Lunch and Learn and hosting webinars with partner institutions.
• Conduct onsite training with new and existing user groups on campus
• Represent Echo360 at territory/regional trade shows and events as needed
• Significant travel to higher education campuses in the territory as well as to other Echo360 and industry events
The ideal candidate for the Customer Success Manager (West) position at Echo360 will have/be:
• Bachelor’s degree (preferred), graduate degree (a plus)
• A minimum of 10 years related professional experience in:
o Academic technology, eLearning, or instructional design
o Consultative sales or account management
o Working at or with higher education institutions
o Experience with Cloud/SaaS Application Sales and Service
o IT/Technical/Systems Integration/Network Security
o Outstanding verbal and written communications skills
• Well-organized self-starter, able to handle multiple tasks with minimal oversight
• Technically-savvy individual who can master and demonstrate Echo360 products
• Proficiency using CRM or contact management software, preferably Salesforce.com
• Strong team player who can effectively collaborate and lead activities with the overall territory team.
• Ability to travel (see position summary)
Benefits:
Echo360 offers exceptional benefits including medical, dental, vision, life & disability insurance, and three (3) weeks of paid vacation plus floating and personal holidays and sick days
Company Overview
Echo360 helps higher education, companies and professional associations improve student success by driving deeper engagement with classroom and event content. Echo360 combines the industry-leading video platform with engagement tools, assessment and analytics to generate improved learning outcomes during class sessions and provide students 24/7 access to classroom discussion, presentation materials, and the recorded lecture itself.
Position Summary
The Customer Success Manager (CSM) leads primary account and relationship management after the initial sale of Echo360 products and services. The CSM coordinates all post-sale on-boarding activity and works closely with colleagues to drive adoption and overall customer success with Echo360.
The CSM will focus on faculty adoption of the Echo360 active learning platform as the key driver of customer satisfaction and renewal of Echo360.
Primary CSM metrics include:
1. Managing and maintaining existing account relationships, increasing adoption and growing the use of Echo360 within the Institution
2. Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the region
3. New Customer onboarding and planning to drive successful implementations meeting customer expectations for production use of Echo360
This is a territory role handling the West region of North America in partnership with a territory team including the Manager of Academic Partnerships (MAP), Deployment Engineer (DE), and Technical Support Engineer (TSE). This territory covers the western United States from Texas to the Dakotas and all states west. This role is based within the assigned territory with an expectation of significant travel to higher education customer campuses within the territory and to other Echo360 and industry events as required.
Location: Preferably, the Customer Success Manager role for this region will be based in Colorado, Utah or California, but other locations will be considered.
Reports to: VP, Customer Success
Primary Responsibilities:
• Drive greater customer experience through initiatives relating to onboarding, adoption, customer satisfaction, and renewal
• Expand existing user groups within the institution and drive best practices for existing users
• Develop and curate references within the existing customer base creating a string referential base within the territory
• Collaborate with field-based Manager of Academic Partnerships (MAPs) to define and execute joint plans to achieve quarterly and annual team bookings quotas
• Collaborate with Technical Support team to resolve support issues
• Translate education market requirements — including initiatives to enhance teaching and learning before, during and after class, trends into sales opportunities
• Conduct online and onsite presentations
• Conduct awareness events including Lunch and Learn and hosting webinars with partner institutions.
• Conduct onsite training with new and existing user groups on campus
• Represent Echo360 at territory/regional trade shows and events as needed
• Significant travel to higher education campuses in the territory as well as to other Echo360 and industry events
The ideal candidate for the Customer Success Manager (West) position at Echo360 will have/be:
• Bachelor’s degree (preferred), graduate degree (a plus)
• A minimum of 10 years related professional experience in:
o Academic technology, eLearning, or instructional design
o Consultative sales or account management
o Working at or with higher education institutions
o Experience with Cloud/SaaS Application Sales and Service
o IT/Technical/Systems Integration/Network Security
o Outstanding verbal and written communications skills
• Well-organized self-starter, able to handle multiple tasks with minimal oversight
• Technically-savvy individual who can master and demonstrate Echo360 products
• Proficiency using CRM or contact management software, preferably Salesforce.com
• Strong team player who can effectively collaborate and lead activities with the overall territory team.
• Ability to travel (see position summary)
Benefits:
Echo360 offers exceptional benefits including medical, dental, vision, life & disability insurance, and three (3) weeks of paid vacation plus floating and personal holidays and sick days
