About Echo360

Reston, VA

We are seeking an experienced client relations manager with excellent communications and project management skills to join Echo360’s Continuing Education (CE) division. The CE team provides services for digitally capturing live meetings and then creating online educational content for associations, hospital systems, and other organizations to offer to their constituents. The Echo360 CE platform combines assessments, continuing education certification and engagement to enhance the learning experience and increase membership for member-based clients. The Client Relations Manager/Project Manager will manage customer relationships and projects from pre-sales, through implementation and beyond the event. This individual will lead and perform requirements definition, planning, roadmap creation, scheduling, and marketing activities related to client events and conferences. The Client and Project Manager will be a hands-on team member who works closely with Development, Marketing, Finance, Customer Support and Capture Operations. In addition, this role may help to manage Echo360 on-line healthcare programming that serves to advance specific healthcare initiatives and improve patient and professional caregiver outcomes.

Reports to: SVP, Continuing Ed Operations

• Develop strong working relationships with clients from pre-sales through contract, delivery and invoicing
• Develop, document and manage comprehensive project plans covering all services (event capture, marketing, logistics, development, data management, implementation and customer support.
• Arrange team and contractor staffing for client events
• Create and manage projects in Basecamp and Jira to assign work, due dates and then manage progress. Clearly communicate requirements and project plan to all stakeholders
• Become the subject matter expert on the products and services, and represent them to both clients and internal teams.
• Develop expertise in the industry, trends and competitive products
• Support quality management and product release by performing testing of a variety of use cases
• Represent and become the voice of the client throughout projects
• Provide Tier 2 support for escalations from Customer Support and backup to Customer Support as needed
• Work with all members of the CE Management team.
• Be flexible to accommodate the demands of working on critical customer events
• Support the Finance and Digital Marketing teams by providing required reporting
• Analyze situations and workflow to innovate and improve infrastructure.

• Minimum of 7 years working with directly with client business managers
• Experience with Education, Membership, and Event Planning preferred
• 5 years of leading customer projects preferably for technology and education platforms.
• Experience with UI design and management from a client perspective
• Self-starter able to work both independently and within teams
• Attention to detail to ensure all tasks, across clients are completed
• Multi-tasker, able to work in an environment with constantly changing deadlines and shifting priorities
• Excellent verbal and written communication skills as demonstrated through marketing and communications experience
• Experience creating and managing projects in Basecamp and Jira. (or similar tools)
• Looks for ways to improve current processes and defines new workflows.
• Comfortable managing cross-functional teams in a matrix organization
• Strong presentation and product demonstration skills
• Experience with associations and commercial, non-federal organizations
• Expertise with the healthcare industry and online education a plus
• Willingness to travel and support client events up to 25% including during weekends
• Experience working on event-based projects with demanding deadlines
• Excellent analytical skills to develop solutions and new methods for delighting clients.

Echo360 helps higher education, companies and professional associations improve student success by driving deeper engagement with classroom and event content. Echo360 combines the industry-leading video platform with engagement tools, assessment and analytics to generate improved learning outcomes during class sessions and provide students 24/7 access to classroom discussion, presentation materials, and the recorded lecture itself. Our employees take pride in their consistent application of innovation and best practices and their ongoing dedication to the highest standards of software quality.

Echo360 is an equal opportunity employer. We encourage all qualified and motivated individuals to apply.