Support Request

Support Request

Please fill out as much information as possible. A technical support representative will answer your request as soon as possible.

Name:	*
Institution or Company:	*
Please provide your email address and phone number:
Email:	*
Phone:	*

What is the reason for your support request?

Priority

Severe	An Apreso or EchoSystem server or capture device is offline or down causing an operational outage for the lecture capture platform.
High	An Apreso or EchoSystem server or capture device is having a problem that is affecting normal operation but the system is at less than optimal levels.
Medium	An issue with a feature or function of the Apreso or EchoSystem platform that does not affect normal business activities.
Low	A general question or inquiry about the Apreso or EchoSystem platform.

Please provide a detailed description of your inquiry.

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